Corporate mission statement
Company
As an owner-managed family business, we pursue a corporate policy that is characterized by sustainability, continuity and flexibility for highest customer satisfaction.
Our long-term interest is directed at preservation and sustainable expansion of company values whereby we safeguard our independence and the future of our enterprise. We are committed to continuous improvement of our management system’s effectiveness.
Customers
It is our customers and how we meet their requirements that secures our future. We aim to cultivate lasting business relationships with our customers in a spirit of partnership and to supply our products to a consistent high-quality standard within the contracted and confirmed scope. We prepare our proposals promptly, in sufficient detail and transparently so that, at an early stage, we define the performance expectations beyond any doubt to meet our customer’s requirements. We strive to continuously develop and improve our capabilities. The evolution of our customer’s requirements is a key driver for us to improve our processes and products.
With full conviction we put into practice our service philosophy while conducting open and honest communications with our customers. The contact persons that will be assigned have a high degree of technical competence combined with social skills. We understand customer complaints as an opportunity to improve our work performance. When addressing customer complaints, we strive to set ourselves apart positively from the competition.
Employee
Well trained and highly motivated employees are our primary competitive advantage.
We offer our staff long-term, secure employment under favourable and fair conditions, while making every effort to ensure identification with the company. We promote this by offering regular training and further development courses. We provide state-of-the-art, high-quality tools as well as materials, and transfer the highest possible degree of individual responsibility to each staff member.
We assign leadership positions only to personnel that are carefully trained and possess a full range of technical expertise combined with proven management qualifications. The basis for our employees’ teamwork is mutual trust, the recognition of good performance and a high value placed on each individual. Communication is open, honest and fair. To ensure the highest degree of work efficiency, the staff of all departments provide mutual support as they perform their duties.
We promote our employees’ personal development and mobilization of their inner resources.
Society and ethics
The core values of our corporate culture are:
- openness and honesty,
- reliability and consistency,
- commitment to success and sustainability.
Every one of our actions must meet and be guided by these criteria.
We face our social obligations through the creation and preservation of jobs and apprenticeships. In our company, we are committed to maintaining social harmony and social justice as well as protecting the human dignity of each member of our staff. We fulfil our social responsibility towards our staff and their families to the utmost extent. When procuring and dealing with the means of production, materials, services and energy, we are under an obligation to be mindful of environmental sustainability, operating economy and energy efficiency. We are taking measures to continually improve our performance regarding these and preclude environmental damage. Furthermore, we ensure that we procure efficient products and services to improve our energy performance. Operational environmental protection is continuously improved under the aspects of organizational, technical and economic feasibility. We comply with legal requirements and costing targets and, wherever possible and reasonable, we aim to achieve results that exceed legal stipulations and economic expectations. We ensure that the required means, information and counselling is provided at all times to the extent necessary for compliance with all legal obligations, and for meeting our objectives.
Competitors
We face the challenges of competition with other suppliers. It serves as an incentive in our efforts toward demand orientation, quality and cost optimization, and acts as a benchmark for what is technically and economically achievable. We aim to be leaders in meeting our customers’ needs, as well as in technical innovation and the implementation thereof.
Suppliers
We see our suppliers primarily as business partners and we reward their dependability, quality and loyalty with an equitable alignment of interests coupled with fair market conditions. We demand of our suppliers only what is practicable, but that consistently, reliable and at a high level.